International eProcurement

Frequently Asked Questions

Customer Support: (866) 856-2199

Buyer FAQ's

Frequently Asked Questions

Q: I already receive bids from this Buyer via fax and mail. Why would I want to use this marketplace for my company?

A: There are many potential reasons. One is to never miss a bidding opportunity with your existing customer. Never lose an opportunity by not knowing. Have bids opportunities sent to you via email, allowing you to be away from the workplace and still view and respond in a timely fashion. Secondly, responding to bids with the old-fashioned paper base requires postage, paper, etc. With the click of a button, you will now be able to respond immediately. You will also have the ability to receive bid opportunities electronically from Buyers you have never done business with, so it is a marketing tool.

Q: My business is small, and I only do business within a certain geographic area. Why would I join this marketplace?

A: First, remember that you pay no communication fees to do business with one Buyer at a time. You can “move” yourself around from one Buyer to another at any time. You may also receive complimentary solicitation notices from other Buyers that want to expand their outreach, or maybe they are just starting to utilize the marketplace. Next, you must understand that your clients may save hundreds or thousands of dollars in mailing, printing, copying and handling costs by electronically using our marketplace. “Business as Usual” is being redefined.

Q: My Company has joined other E-commerce networks in the past. What we found was joining was a waste of our time and money! What makes this marketplace any different?

A: The costs associated with this marketplace make it so all Buyers, no matter how big or small can utilize this marketplace as a buying tool. This is the way Buyers are going to purchase in the future, eliminating phone, fax, and mailing costs. Just as they switched to fax machines for communicating bid opportunities 20 years ago, the internet increases the speed, efficiency and outreach of their procurement opportunities.

Q: My Company is not very computer literate. Will we have any trouble learning the marketplace?

A: This marketplace was designed with the computer novice in mind. If you’ve ever bought or sold anything on-line: you can use this marketplace. Should you have any questions, contact our customer support department at 1-866-526-9266. They are available Monday through Friday from 9 A.M.EST – 4 P.M. PST (excluding holidays) to answer any questions you may have.

Q: Our Company has over 100 branch offices throughout the United States. Does your marketplace require each of them to register separately, or should we consolidate the bid requests through our corporate office in Chicago?

A: Our marketplace makes no requirements that each branch sign up individually. That being said, the answer to your question is that it depends on how your company does business. If you employ a national account manager strategy, the consolidation approach may be the best option for you. If, however, each office is responsible for sales in their geography, it makes sense for each office to sign up separately.

Q: I am a very busy salesperson and I don’t have the time to check the USA Buyers Marketplace site every day and see when a new request pops up that I may want to bid on. I’m afraid I’ll miss some business opportunities. How can the marketplace help me?

A: When you register on the marketplace, one of the questions you are asked is what commodity codes that you want to receive an email notification about. Then, depending on the geographic area you choose to serve, every time a Buyer has a request in your selected commodity/service codes, you will receive an email directing you to view the opportunity. You may also receive complimentary emails when Buyers wish to expand their outreach to additional vendors.

Q: We spend a lot of time, money and effort marketing our company. Now, you tell us that any company that signs up as a vendor in the marketplace will know all the bids we know about. It doesn’t sound fair to me.

A: As we all know, price is just one component of the purchase decision. If you are a proven Vendor, with a great relationship with your clients, this will just become a communications and marketing tool between your company and Buyers who utilize the marketplace. You will have the potential to view bids from other Buyers that will provide your company with additional bidding opportunities that you may have not been aware of in the past.